Author: Morris Butler

Our museum boasts an impressive collection of telephones and equipment dating from Alexander Graham Bell’s 1876 patent up until modern-day phones. Discover Edmonton’s rich telephone history through our archives and photographs.

Sheldon Hochheiser, retired corporate historian for AT&T, shared with us some highlights from their Archives.

Museum of Independent Telephony

This museum boasts an extraordinary collection of telecom equipment, including working switching systems. Operated entirely by volunteers, its operation offers visitors a fascinating look back into telecom history while being both informative and enjoyable.

Once the Bell Telephone patents expired in 1893, many small independent telephone companies emerged all across North America to serve approximately half of its population until January 1984. This museum explores their rich history and recognizes their contributions to American telecommunications.

Archives contain an abundance of source material related to electroacoustics and telephone development. Sheldon Hochheiser, archives manager, provides some insights into this collection’s strengths:

The Archives

Staff have had an intensive year working on projects and preparing the Center for its next phase.

This includes making strides toward improving access to our collection through improved cataloguing, reorganization and staff and volunteer training programs.

The archives hold records of the Bell system from its inception until its dismantlement into six separate companies in 1984, as well as numerous artifacts like telephone equipment, photographs and documents.

An archive is distinguished from libraries and museums by collecting historical documents pertaining to specific historical events; archives differ by collecting evidence of that event that can only be found here; these archives typically house material unique to them – it can’t be found elsewhere – hence their name is derived from Greek verb ‘to record’ which historians have long debated over.

The Switchboard

The centre houses one of the country’s premier collections. Here you will find candlestick and wooden wall telephones, antique line insulators and even an original magneto switchboard used by Roseville Telephone Company back in 1914.

Prior to long distance calls being dialed directly, telephone exchanges relied on manual processes for connecting subscribers. George Coy introduced the first manual exchange in 1878; these devices soon after came to be known as switchboards.

Switchboards were enormous structures used by an operator to connect calls using electrical cords and switches. At first, these operators were often hired from telegraph offices as teenage boys; their operators would often swear at subscribers and play practical jokes on them before eventually evolving into receptionists and eventually being made obsolete by automated systems.

The Telephone Workshops

The Telephone Workshops promote engineering engagement among participants by drawing upon America’s long history with telephones. Utilizing electric theory, mathematics and a screw driver, these workshops encourage hands-on exploration with small parts and tools while developing dexterity with small parts and tools – a model for STEM learning that may broaden participation in informal science education and support STEM-based community programs.

Customers today have access to multiple channels through which to shop, purchase and seek customer service. However, telephone communication remains one of the primary means by which clients can voice their issues and obtain effective resolutions quickly and efficiently. This course equips students with skills necessary for providing excellent telephone customer service while projecting a professional and knowledgeable image when providing outstanding telephone customer experiences even under difficult circumstances. It has been designed by Baker Communications.

Our 4,500 square-foot museum commemorates over a century of communications technology with exhibits that span four centuries, offering visitors an educational yet entertaining family outing, school field trip or group sight-seeing tour experience.

The Telephone Historical Centre first opened its doors on December 3, 1987 in an old telephone exchange building located in Old Strathcona neighborhood of Edmonton. Later, in 2004 they relocated to its current home at Prince of Wales Armouries Heritage Centre located centrally.

General Admission

The Telephone Historical Centre in Edmonton is one of its most beloved attractions, opening to the public in 1987 by ED TEL retirees and providing an exciting attraction suitable for visitors of all ages. As one of North America’s premier facilities of its type, it draws many people each year.

Admission is valid during general operating hours on the day of your visit (timed entry tickets may be necessary for special exhibitions). We advise setting aside at least three hours to explore fully.

This museum was created through the volunteer efforts of current and retired employees from Southwestern Bell, AT&T, Telecom Pioneers (a non-profit 501(c)(3) employee service organization), with their goal being to honor New Mexico’s legacy telephone industry while honoring those who built it.

The vast collection of telephones and equipment on display retraces over 100 years of communications technology, from wall-mounted solid wood phones with hand cranking operation, operator directed simplicity to pocket sized touch screen phones used on cellular networks today. Visitors will find it fascinating to witness their evolution over time!

Special Event Admission

Today, making a phone call seems almost magical; simply pick up your cell and presto! you are talking with Mom in Philadelphia or your best friend in New York. At the Comporium Telephone Museum you can go back in time and witness this fascinating array of machinery which made phone calls possible in their day.

This museum boasts an impressive collection of telephone equipment dating from Alexander Graham Bell up through current mobile phones, with hands-on exhibits that demonstrate communications principles. Furthermore, it boasts an outstanding multi-media Historical Telecommunications Theatre Show that makes for great group tours.

This museum first opened its doors on December 3, 1987 in Old Strathcona before moving to its current home at Prince of Wales Armouries Heritage Centre on April 10, 2004. Established by retired ED TEL employees, and accredited with Museums Alberta, its goal is to gather, research, organize, document, display and store historical materials pertaining to telephone development in Edmonton.

Self-Guided Tours

Today, making phone calls seems effortless: all it takes is picking up your mobile and pressing a button on it to connect with someone in Philadelphia or New York instantly. But things weren’t always this convenient in years past; witnessing how equipment used back then functions is truly fascinating.

The museum features working Panel and Crossbar electromechanical central office switches, antique telephones, switchboards, outside plant displays including poles, cables, splicing equipment and tools, plus an extensive telecommunications reference library for researchers.

The Telephone Historical Centre first opened on December 3, 1987 in an old telephone exchange building in Old Strathcona and relocated to its current location on September 14, 2004. Since 1987, its focus has been collecting, researching, organizing, documenting, exhibiting and storing Edmonton telecommunications history as an accredited member of Museums Alberta; run by retired ED TEL employees and volunteers.

Group Tours

No matter what the occasion may be – school field trips, business outings or tour groups alike – the Telephone Historical Centre provides a memorable learning experience and is the largest facility of its type in North America.

This museum houses working equipment and displays from early dial phones to modern cellular technology, from genuine mechanical switchboards, Step-by-Step private automatic branch exchange, and wall phones – all still functional today.

THG was established by a collective of current and retired telecom employees, along with their families, after realizing much of telecom’s history was being lost due to building relocation, demolition or changes within departments deeming items no longer useful or needed. Following this realization, a nonprofit organization called THG was created and now runs two museums as well as an extensive archive in Denver and Seattle.

Today, using a telephone to call someone may seem effortless: just one push of a button and you can be conversing with your mother in Philadelphia or best friend in Florida – yet getting there has been far from effortless.

This special issue’s papers aim to broaden our understanding of telephone culture by moving beyond nation-state-based frameworks and exploring technologies more in terms of telephone culture.

The History of the Telephone

Discover the people, technology and stories that made Edmonton’s telephone industry successful at this one-of-a-kind museum. Exhibits include vintage telephone directories and technical manuals.

Antonio Meucci and Charles Bourseul are often credited with developing phone-like devices in 1849 and 1854 respectively, but Alexander Graham Bell secured the patent for a functional telephone in 1876.

The invention of the telephone revolutionized lives worldwide, yet was controversial at times. For instance, early phone users expressed great concerns over privacy. Public phones posed a risk as anyone listening in on your conversations could potentially hear what you were discussing; hence early users preferred using phones at businesses in order to maintain confidentiality of conversations. Alexander Graham Bell himself was an innovator renowned for working closely with Helen Keller in developing techniques to teach speech to the deaf as well as co-founding Science magazine before his death in 1922.

The Archives

The Telephone Historical Centre’s archives offer historians, researchers, and others interested in the history of telecommunications an incredible wealth of resources to delve into. Their wide-ranging collection includes vintage telephone directories from 1800s to present*; technical manuals; and numerous books of interest.

Ellsworth’s Telephone Museum stands out from traditional museums by inviting its visitors to interact with its objects by using crank phones found throughout, sitting down at an original back-end switchboard from 1901, or operating it themselves for an afternoon! Open every Sunday afternoon, run entirely by volunteers.

The Archival Collection is divided into three subseries. Series VII: Materials Produced by SNET includes clippings and scrapbooks from Connecticut newspapers as well as other locations related to SNET history as well as pamphlets, booklets and bill inserts produced by SNET.

Exhibits

Today’s phone calls seem almost magical: with just the click of a button and your cell phone in hand, you can contact anyone anywhere from Philadelphia or New York instantly. But 100 years ago was much different: dialing was done manually with complicated equipment; so visiting the Telephone Museum provides a unique opportunity to witness how far technology has advanced while simultaneously understanding its history and development in communications technology.

The Archives at the museum house an impressive collection of Edmonton telephone directories dating from 1895 to today*; technical manuals related to telecommunication technologies dating back to 1800s; and various items that help tell this chapter in Canadian history.

The Museum boasts an extraordinary collection of old phones and equipment which is on public display, such as manual telephone switchboards, step-by-step automatic branch exchanges (demonstrating the stepping switch principle), mobile phones from 1980s car models to today’s cellular phones, among others.

Events

The Telephone Historical Centre is a volunteer-run museum dedicated to showcasing an area of telecommunication history. Established in 1997, its Telephone Pioneer Museum can be found inside an old telephone building built in 1906 – featuring an incredible array of equipment and history related to telecom.

Early telephone users were skeptical and even fearful, especially those living in rural areas where telephone poles proliferated and lines ran across fields or rooftops. People in towns feared the wires might bring evil spirits or lightning directly onto them; some even went to telephone stations seeking relief for rheumatism by believing electrical impulses sent across them could cure their condition.

The museum boasts a fully operational manual switchboard and Step-by-Step private automatic branch exchange as well as historical but functional telephones, providing visitors with an opportunity to learn about the history of wired telephone networks – now nearly extinct!

The museum features an eclectic assortment of antique telephones and associated equipment, such as Alexander Graham Bell’s original telephone design as well as vintage switchboards. Visitors may see one designed by Bell himself.

Regular meetings of the project team allowed emerging themes to be discussed, with local authority public health commissioners for the NHS Health Checks program closely engaged throughout research design, data collection and analysis.

The History of the Telephone

The telephone has been one of the greatest inventions ever. It enables people to communicate across long distances and has changed our way of life drastically, while opening the way for many other useful technologies.

Alexander Graham Bell invented the phone in 1876 after being inspired by Samuel Morse’s telegraph and set out to develop an instrument capable of transmitting sound. Other scientists such as Antonio Meucci and Elisha Gray had previously created similar inventions; however, Bell managed to patent his first.

Early 1900s saw widespread use of telephones, becoming an essential tool in business and life in general. Long distance phone services also emerged during this era; and today it remains an indispensable component of daily life that continues to develop over time.

The History of Telecommunications

Telecommunications refers to the transmission of words, sounds and images over long distances using electromagnetic signals such as telephone lines, telephone wires, radio waves or television signals. Telecommunications can also refer to systems which support this communication such as cell phones, fax machines and email servers.

Alexander Graham Bell pioneered the first telephone call, while 20 years later Guglielmo Marconi invented wireless telegraphy which eventually led to radio development and improvements in line-by-line telegraph, leading eventually to television being introduced.

In the 1940s and 50s, advances in technology allowed for coaxial cable or microwave network deployment, leading to new forms of communication like mobile phone service and internet services. Later on in the 80s, however, AT&T became deregulated into several regional providers by government decree.

The History of the Telecommunications Industry

The telecoms industry is an expansive sector that has seen tremendous advancement due to technological innovations and competition, while remaining complex enough for regulations and legal policies to support it.

This book analyzes the major forces that have shaped the telecommunications industry since its establishment. The author discusses four aspects of this field, namely technology, business, policy and security.

The author describes AT&T as a private company with monopoly privileges that made it a target of antitrust regulators. AT&T agreed to an anti-trust settlement and allowed local companies to offer long-distance services once its network proved open for competitors to access, leading to greater consumer choice and lower prices overall. A similar revolution occurred with regard to electric utilities due to deregulate initiatives.

The History of the Telecommunications Company

At first, telephone technology seemed miraculous: just pressing one button allowed you to talk instantly with anyone in Philadelphia or New York without wires or cords connecting you.

Once Samuel Morse opened his telegraph lines (initial iron wires rarely extended more than 100 miles), telecom quickly expanded rapidly. Telegraph companies established networks that paralleled and supported America’s railroad links; over time these became monopolies designed to control costs and maximize profits.

By 1996, telecom industry deregulation had gained widespread acceptance. If competition worked successfully across long distance markets, why shouldn’t local loop markets follow suit? The hope was that more firms would lead to entrepreneurial innovations and consumer choice – but instead telecom scandals highlighted its dangers.

The History of the Telecommunications Employee

The telecommunications sector employs workers in numerous occupations, such as line installers and repairers; radio, cellular tower, tower installers/repairers; switchboard operators. While these roles require highly skilled unionized laborers, wage growth for these employees has lagged behind productivity growth for the economy overall.

Union membership in telecommunications has steadily declined over time, driven by deregulation of telecom services, well-organized legal and illegal campaigns by employers to undermine unionization efforts, and fissuring used by some employers as an avoidance mechanism (Lafer and Loustaunau 2020; Weil 2014). On March 7, 1946 CWA members prepared for what would have been a massive strike over wages lower than in other industries – this would have been a strike like no other seen before!

Telephone Historical Centre Collections

The Telephone Historical Centre’s collection of telephones and related equipment pays a fitting tribute to generations of workers who put up poles, laid cable lines, and pioneered technologies that transformed communications forever.

Explores Alexander Graham Bell’s revolutionary invention with family papers, diaries and scientific notebooks from his life and time in service of this fascinating project.

The History of the Telephone

The telephone has revolutionized how people communicate, as well as creating an industry. This exhibition examines its origin and the technology that made telephony possible.

This exhibition pays a fitting homage to those who created, maintained, and managed the telephone network over generations of time. They must erect poles, bury cables, oversee technology management systems, install telephones in homes and businesses across America and train people on how best to use them.

Alexander Graham Bell may be best known as the inventor of the telephone, but Antonio Meucci played an integral role in its creation as well. Discover Antonio Meucci’s tale when he created a device known as the Teletrophono in 1860 and filed a caveat (an official notice that someone will file an official patent later) in 1871 – you’ll be able to see one of its prototypes at our exhibit! You will also gain insight into telephone exchanges which were established as ways of interconnecting pairs of telephones together.

The Bell Collection

The Bell collection consists of photographs, drawings and documents. A majority of the photographs in the Bell collection are negatives rather than prints; many were taken by amateur snappers but many also produced professional photographs or even made in Alfred Lobo’s camera!

This collection also boasts drawings, paintings and blueprints. Of particular note are its maps: from ancient surviving world maps that feature all five continents to impressive six panel maps like Kunyu wanguo quantu (Complete Geographical Map of Ten Thousand Countries).

The Alexander Graham Bell Family Papers document his relationship with his family. There are scientific notebooks, blueprints, diaries, articles and correspondence in addition to typed transcripts of many handwritten letters written in order to make them easier for users; though these transcriptions can provide great value as part of an archive collection they cannot replace the original letter itself.

The New Hampshire Telephone Museum

For anyone with an interest in telephones, the New Hampshire Telephone Museum in Warner is well worth a visit. It details their development from Alexander Graham Bell’s original invention through today’s smart phones.

The museum boasts an impressive array of old phones, from wooden wall mounted phones and candlestick phones to princess phones and flip phones. There’s also a working switchboard and group of linemen’s tools; visitors can explore independently or take advantage of knowledgeable staff members to offer guided tours.

Alderic “Dick” Violette and his family have worked in telecommunications for more than 85 years, beginning as field workers before being promoted to manager at Merrimack County Telephone (MCT) in his hometown of Warner. Today, his collection of more than 1000 artifacts can be seen here in addition to Gary Mitchell’s from Woodbury Telephone Company as well as various donated items from members of the public.

The Telephone Archives

No matter your position within education or research, or even simply as a curious individual, the archives contain material that allows you to delve into the history of telecommunications. Our collection features vintage telephone directories dating from 1895 up until present day; technical manuals documenting technological development; and books that discuss its significance.

Archives also hold an array of artifactual material such as scrapbooks, employee awards and commemorative items that demonstrate the depth and breadth of Southern New England Telephone Company and its historical impact in Connecticut.

The Archives are home to several payphone kiosks, such as a Mercury pay phone and KX100 Plus Internet Kiosks that were last deployed by British Telecom during the 90s. We use these in our ‘Telephone Workshops’ so students and young adults can gain knowledge in engineering through mathematics and electrical theory by working with old and new phones.