Our museum boasts an impressive collection of telephones and equipment dating from Alexander Graham Bell’s 1876 patent up until modern-day phones. Discover Edmonton’s rich telephone history through our archives and photographs.
Sheldon Hochheiser, retired corporate historian for AT&T, shared with us some highlights from their Archives.
Museum of Independent Telephony
This museum boasts an extraordinary collection of telecom equipment, including working switching systems. Operated entirely by volunteers, its operation offers visitors a fascinating look back into telecom history while being both informative and enjoyable.
Once the Bell Telephone patents expired in 1893, many small independent telephone companies emerged all across North America to serve approximately half of its population until January 1984. This museum explores their rich history and recognizes their contributions to American telecommunications.
Archives contain an abundance of source material related to electroacoustics and telephone development. Sheldon Hochheiser, archives manager, provides some insights into this collection’s strengths:
The Archives
Staff have had an intensive year working on projects and preparing the Center for its next phase.
This includes making strides toward improving access to our collection through improved cataloguing, reorganization and staff and volunteer training programs.
The archives hold records of the Bell system from its inception until its dismantlement into six separate companies in 1984, as well as numerous artifacts like telephone equipment, photographs and documents.
An archive is distinguished from libraries and museums by collecting historical documents pertaining to specific historical events; archives differ by collecting evidence of that event that can only be found here; these archives typically house material unique to them – it can’t be found elsewhere – hence their name is derived from Greek verb ‘to record’ which historians have long debated over.
The Switchboard
The centre houses one of the country’s premier collections. Here you will find candlestick and wooden wall telephones, antique line insulators and even an original magneto switchboard used by Roseville Telephone Company back in 1914.
Prior to long distance calls being dialed directly, telephone exchanges relied on manual processes for connecting subscribers. George Coy introduced the first manual exchange in 1878; these devices soon after came to be known as switchboards.
Switchboards were enormous structures used by an operator to connect calls using electrical cords and switches. At first, these operators were often hired from telegraph offices as teenage boys; their operators would often swear at subscribers and play practical jokes on them before eventually evolving into receptionists and eventually being made obsolete by automated systems.
The Telephone Workshops
The Telephone Workshops promote engineering engagement among participants by drawing upon America’s long history with telephones. Utilizing electric theory, mathematics and a screw driver, these workshops encourage hands-on exploration with small parts and tools while developing dexterity with small parts and tools – a model for STEM learning that may broaden participation in informal science education and support STEM-based community programs.
Customers today have access to multiple channels through which to shop, purchase and seek customer service. However, telephone communication remains one of the primary means by which clients can voice their issues and obtain effective resolutions quickly and efficiently. This course equips students with skills necessary for providing excellent telephone customer service while projecting a professional and knowledgeable image when providing outstanding telephone customer experiences even under difficult circumstances. It has been designed by Baker Communications.
